Frequently Asked Questions/FAQ

No, we are just a webshop with office and warehouse in Enschede. Should you live nearby, you may of course always pick up your order from us in person.
We also cooperate with a number of retailers throughout the Netherlands, Belgium, Germany and France. They sell part of our collection. You can find these points of sale here.

This is possible in some cases. Since we don’t have an actual store, we can’t personally pin the fitting(s) to you. If you can tell us clearly when you order what you would like to have adjusted, then perhaps we can adjust it in our own workshop before we send the item. Please note that you will then no longer be able to return the item.

Our clothing is made in limited editions. Therefore, we do not have a large inventory on our website. For print items, sold = sold.

We always try to have the most popular basics in uni colors in stock. If an item in your size is sold out, please feel free to contact us and we will let you know when it will be restocked.

If you are looking for a specific item, please also contact us. We can then discuss whether there are opportunities to have a custom-made item made for you.

Accidentally ordered the wrong size or color? That can happen. If you want to exchange an item, you can easily place a new order in the correct color and size.

Then send us an email and state which item you want to return.
All items purchased from the www.exelle.com online shop can be returned within 14 days without providing any reason.

Are you ordering from the Netherlands, Belgium or Germany? The return is then at our expense and risk. For orders from other countries, you are responsible for return shipping costs.

You can return all items purchased at the www.exelle.com online shop within 14 days, without providing any reason. Are you ordering from the Netherlands, Belgium or Germany? The return will then be at our expense and risk.

If you wish to return an item please email info@exelle.com

Please indicate:
– Your name
– Order number
– Which item you want to return
– Optional: return reason, this can help us improve our products and service

We will then send you an email with a return label. This label allows you to drop off the package at a parcel service point free of charge.

For orders from other countries, you are responsible for return shipping costs.

See also the shipping and returns page for more information.

Always follow the washing instructions on the carelabel in the item. To keep your garments beautiful for as long as possible, we recommend washing them carefully. Wash them in the washing machine on a 30-degree delicate wash program, use a detergent for delicate fabrics and spin on a low speed. Never put clothes in the dryer.

You can pay via iDeal, credit card, PayPal, Bancontact and SOFORT Banking. For more information on payment options, please see the secure payment page. Is the desired payment option not listed? Or are you having trouble paying? Do not hesitate to contact us.

Not yet, but this is on our wish list. At exelle we work with a small team to develop new collections, stock management, website and many other tasks that keep us busy. We also hope to send out a newsletter later. You can sign up at info@exelle.com.